Referrals from existing clients (and their network) are consistently the biggest driver of new $1M+ clients. Rather than hoping for referrals, top advisors engineer a repeatable referral process.
11
Keep a 'replicable clients' list and update it quarterly
Make a list of ~10 of your best clients – those you wish you could clone. These are typically clients who: have $1M+ with you, value your advice, and are enjoyable to work with. Monitor this list (say, review it every quarter). The idea is to consciously focus your referral efforts on your happiest, ideal clients.
12
Use the 'How would you find more people like you?' conversation
Instead of directly asking for referrals (which can feel awkward), ask your top clients for advice. This approach – popularized by Michael Kitces and Carl Richards – is a non-salesy way to spark referrals. The client doesn't feel pressured to "give a name on the spot"; instead they're helping you brainstorm.
13
Ask for introductions, not 'referrals'
Language matters. The word referral can imply a sales situation or burden on the client. Instead, use the term introduction – it's simpler and implies a casual connecting of two people. Many HNW clients are more open to making an introduction (which they see as helping a friend) than making a formal "referral."
14
Create a smooth 'referral landing page' or process
Think through what happens when an existing client or friend does refer someone. Make it easy and reassuring. For instance, have a dedicated page on your website that says, "Referred to [Your Firm]? Here's What to Expect…" outlining how you'll take care of their friend.
15
Close the loop and say thank you – fast
Whenever you get introduced to a prospect by a client, acknowledge it immediately. Ideally within 24 hours, reach out to thank the referring client. Cerulli's practice management research found that expressing gratitude for referrals is one of the most effective ways to encourage repeat referrals (80% of industry professionals rated it as very effective).
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Build a formal gratitude program
Take "thank you" a step further by systematizing it. For example, some advisors send a small thoughtful gift or personal note for each referral, or host an annual "Thank You Event" for clients who've referred others. Ensure any such gestures comply with regulations.
17
Use surveys or NPS to identify your promoter clients
Tools like Net Promoter Score (NPS) surveys can identify which clients are "promoters" (scoring 9–10) and thus more apt to introduce others. You can then focus your referral requests on that subset.
18
Manufacture 'referral-worthy' moments
Give clients memorable, shareable experiences in your service that they might mention to friends. This could be proactively sending a detailed tax-saving analysis out of the blue, or noticing an article about their company and reaching out, or delivering an awesome annual review packet.
19
Offer to hold family or multigenerational meetings
Wealthy families care about their children's and even parents' financial futures. By facilitating family meetings, you achieve two things: (1) You cement your relationship with the whole family, and (2) you naturally meet more high-net-worth individuals.
20
Time your outreach around life events
Rather than generic "We appreciate referrals" asks, reach out to clients when life events occur – both good and bad – because that's when people in their network may need advice.
21
Offer 'onboarding lite' for clients' children (next-gen)
A clever strategy to capture the great wealth transfer is to start advising your clients' children early – even if they don't have assets yet. This helps the next-gen build financial literacy and introduces you as "their family's advisor."
22
Create shareable mini-content for clients
Give your clients something so useful that they'll forward it to friends. For example, a one-page PDF checklist or tip-sheet on a niche topic. This way, your clients can refer people to your expertise simply by sharing content.
23
Teach clients how to describe you
Your best clients may love you, but do they know how to recommend you effectively? Spend a little time coaching them on referral language. When you arm clients with an easy way to articulate your value, you make it more likely they'll bring you up.